How do you solve the VPN issue

[JuztFire]

I have been experiencing the VPN issue this morning and have been locked out of my account twice. I am not using a VPN, I tried turning off my wifi and turning it on again and even restarted the router but the issue is still there. Please let me know how to solve this and try and keep this thread open in case others in the future end up with this issue as well.

Thank you

 

[Veng]

You can restart your router and try logging in. Or you can turn on airplane mode for few seconds and then turn off and try again. If none of these methods work then all you can do is Contact support at https://cubiccastles.com/contact.html

 

[BloodVine]

It's due to the anti-VPN system they have in place. It's still faulty. I was trying to get into my account on a phone with my normal wifi and it said I was using a VPN even after I tried everything. 5 weeks later it started working again. This is one of the reasons why I don't play mobile anymore and only play web.

 

[JuztFire]

Yeah that's the thing: I only play web
I tried mobile, controls are a bit weird in my opinion
Probably because I found the cc link on shellshockers

 

[poopinmynose]

they made a vpn system a while back (because unlike other games they dont want people who are banned just making another account) but like anything since its created by a human it has its problems. sometimes if you are on a computer it has personal proxy settings which might make one accidentally so its good to check that but yeah just restart and hope for the best

 

[LusciousLamps']

It happened to me today, i tried resetting the wifi, and nothing happened, i restarted computer, i think im cooked )

 

[LusciousLamps']

Alright what i did was just contacted support, got an answer within 12 hours, just be descriptive, and it got solved,

 

[Black cat1]

I usually keep restarting the WiFi router until it work. Sometimes it's taken 3 restart until the VPN issues go

 

[Distraction]

well the best way i'd say it to contact support, i got the issue long ago but after i got contact with mabz i got no issue of this ever again

 

[JuztSomeone]

I have been experiencing the VPN issue this morning and have been locked out of my account twice. I am not using a VPN, I tried turning off my wifi and turning it on again and even restarted the router but the issue is still there. Please let me know how to solve this and try and keep this thread open in case others in the future end up with this issue as well.

Thank you

As of today, this should now be sorted! Big W to the new cc dev team.